Shipping & Returns
General Shipping Information
Orders are dispatched in 100% recyclable cardboard packaging and sealed with Kraft paper tape if necessary.
We aim to dispatch all orders within 1 to 3 working days after confirming the details of your order.
Please note that large orders for ceramic tiles may take up to 10 working days to produce.
We offer flat-rate shipping within each of our product categories, meaning we will never charge you extra shipping when ordering higher quantities.
All orders are typically shipped via standard services offered by Deutsche Post, with delivery estimates as given below. This standard service does not provide tracking information, but there is an option to upgrade to tracked shipping at a small additional cost when checking out.
Shipping Rates
Germany: Flat rate postage for any quantity
Iron-on Patches, Mylar Stencils and Ceramic Tiles:
€2.50 via standard mail / €5.30 via registered mail
Turntable Slipmats:
€6.25 via standard mail / €7.25 via registered mail
Wooden dividers and Ceramic tile murals ship for free within Germany!
Euro Zone 1: Flat rate postage for any quantity
Euro Zone 1 includes: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Iron-on Patches, Slipmats and Stencils up to 25cm x 35cm:
€4.75 via standard mail / €9.00 via registered mail
Stencils over 25cm x 35cm:
€14.25 via registered mail
Ceramic Tiles, Murals and Wooden Dividers:
Please enquire for a quote
Rest of World: Flat rate postage for any quantity
Iron-on Patches, Slipmats and Stencils up to 25cm x 35cm:
€4.75 via standard mail / €9.00 via registered mail
All other products
Please enquire for a quote
Estimated Delivery Timeframes
Germany
1 to 3 working days after the date of dispatch.
Europe
1 to 2 weeks after the date of dispatch.
Rest of World
2 to 3 weeks after the date of dispatch.
Please note that the above timeframes are estimates based on Deutsche Post's guidance and are not guaranteed. For more reliability regarding delivery timeframes, please opt for registered/tracked mail.
Expedited Shipping
If you're working with limited time then expedited shipping options are available an additional cost but will require a personal quote as prices and available services can vary day to day.
For queries regarding expedited shipping options please contact us with information regarding the product you are interested in along with any relevant images, the shipping address and the date you require delivery by.
Import Duties and Taxes
EU One-Stop Shop (OSS) VAT scheme
Our business is registered under the One-Stop Shop (OSS) VAT scheme, which means we comply with EU-wide tax regulations to simplify your shopping experience. If you’re located within the OSS region, the price you see at checkout includes all applicable taxes. Rest assured, you won’t need to worry about paying additional taxes beyond what’s displayed at the time of purchase.
For our customers outside the OSS region, please note that additional import duties, taxes, or customs fees may apply when your order arrives in your country. These charges aren’t included in the price at checkout and will be your responsibility. We suggest having a quick look at your country’s import rules or checking online for any potential costs—this way, there won’t be any surprises when your order is delivered.